Due to a vendor stock-out of a critical-path component, we will be in a stop-production situation for XPR torch connect consoles as of today, 21 Jan 2020. However, we will be able to ship all other XPR system components and consumables. We will not have the ability to produce torch connect consoles for at least four weeks, although our procurement team is working to expedite earlier shipments from the supplier.
We realize this may result in a significant business disruption for you and that predictable deliveries are critical for managing your business. We will have a team visiting the supplier this Thursday to address the stock-out situation and discuss the supplier’s recovery plan. Currently, we expect to resume production on Feb 21, 2020. We are taking the following actions to communicate realistic delivery dates:
– For all open XPR torch connect consoles and full system orders please contact customer service for updated delivery information.
– New orders for XPR torch connect consoles and full system production lead times will be increased to six weeks.
– Your account manager will be contacting you to discuss your critical machine shipments and what we can do in the interim period to support these deliveries.
This is a temporary setback and our associates are committed to improving our delivery performance in support of your business. We are confident this will be a short-term disruption and we will update your Hypertherm Sales Support representative and account manager weekly on lead time and schedule status.
We would like to thank you for your business as we pass into the first quarter of 2020 and your continued partnership. 2020 has started strong, and we hope it continues to be a successful year for all of us. If you have any questions or would like additional information please don’t hesitate to contact your account manager.