Last January we experienced a shortage of a critical-path component that impacted our production capacity for the 078618 XPR Torch Connect Console (TCC) for a few days.
Our procurement team rapidly engaged with the supplier to resolve the issue and expedite future shipments of the component.
We are happy to report that we were able to restart our production line for the XPR TCCs and reached our recovery target capacity at the end of last week. We are on track with completing all backlog for Torch Connect Consoles by the end of this week, 14-February. As of 20-February, we will be able to offer standard lead times on full XPR systems and torch connect consoles. Please contact Sales Support for updated delivery information.
We would like to thank you for your patience as we worked through this supply chain constraint. We hope we did not cause any major impact with your operation. If you have any questions or would like additional information, please don’t hesitate to contact your account manager.