DSP board replacement for Powermax65 SYNC and Powermax85 SYNC CE/CCC models

Certain Powermax65 SYNC and Powermax85 SYNC systems designed for use in China (CCC) and Europe (CE) will require a new DSP board when using FlushCut cartridge consumables. Customers who attempt to use FlushCut cartridges on an impacted system will experience frequent pop-outs and a loss of arc. The impacted systems are:

• Powermax65 SYNC CE/CCC systems with a serial number lower than 65SS-003589
• Powermax85 SYNC CE/CCC systems with a serial number lower than 85SS-002710

Please ensure any customer intending to use 65A or 85A FlushCut cartridges has an updated DSP board. You can contact us to start a warranty claim and receive a kit with the correct DSP board (Part number 528028).

Please note we have proactively replaced the DSP board on systems in our inventory. This means it is possible that an impacted system already has a new board. An easy way to identify if a particular Powermax SYNC power supply has been updated is to look for a circular blue sticker on the bottom of the power supply or on the packaging box near the shipping label.